Job Description

Company: Alaska Airlines The Team:

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary:

The Managing Director, Product Management and Experience Design & Research directs a distributed team responsible for delivering on an inspiring vision and strategy that seamlessly connects our guest to travel while accelerating Alaska Airlines and Horizon Air towards our collective objectives. This senior leadership role will establish a long-term digital product and design strategy that delivers world-class experiences that are the primary driver for demand and revenue generation, self-service and loyalty while supporting multiple business units across the organization.

 

This Managing Director leads a digital department which includes product management, product design, guest research and insights that drives a multi-billion revenue stream as well as self-service and loyalty experiences for all of our guests. The leader will work with multiple business units across the Commercial organization including Marketing & Advertising, Guest Products, Lounge, Food & Beverage, Loyalty, Alliances, Revenue Management, Revenue Strategy & Products, Guest Care, Loyalty, ITS and Airport Operations.

Key Duties:

• Develops and executes multi-year digital product vision & strategy ensuring it aligns with overall company vision and strategy that accelerates the company toward its objectives.
• Provides organization with a competitive advantage by operating both strategically and tactically in a dynamic environment.
• Partners closely with commercial, operational, engineering and executive leadership to build a well-defined and integrated product forecast that delivers on the vision.
• Coaches and develops people through ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions.
• Oversees the coordination and implementation of numerous, concurrent and highly visible products accelerating the organization towards our objectives.
• Influences across company and provides recommendations to executive leaders in order to define the vision, goals, and strategies that will enable AAG to excel as an innovator in the travel industry.
• Partners with the technology leadership team to develop and oversee implementation of technical and organizational strategies.
• Shapes the culture of the team through diversity, inclusion, empathy, compassion and action.
• Ensures resources are matched with product delivery and product sustaining needs.
• Builds and maintains a strong relationship with strategic vendor partners.
• Leads a team based in multiple locations.
• Owns and manages the product and design budget.
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions.
• Drive effective practices to build a culture of belonging.
• Influence company culture through action, presence, and reinforcement of behaviors.

Job-Specific Experience, Education & Skills:

Required

• A minimum 10 years of experience in product management experience with progressively larger scopes of responsibility.
• 5 years of people leadership experience.
• Bachelor’s degree, or willingness to attain a Bachelor’s degree within six years of start date
• Knowledge and understanding of product-based delivery, platforms as products and agile product development.
• Expertise in all aspects of running including product management, product discovery and delivery, product design as well as quantitative and qualitative research.
• Experience building multi-year product and design strategy that delivers significant business value while lowering structural costs to the organization through digital channels.
• Deep understanding of all aspects of delivering digital solutions through globally sourced, multi-vendor model.
• Proactive leader with a demonstrated ability to oversee a portfolio of complex and transformative products and measure their performance.
• Extensive experience effectively partnering with executive leaders and affecting business results through digital.
• Ability to cut through complexity and ambiguity, prioritize effectively, set clear goals, and operate in an agile fashion.
• Ability to lead and inspire technology leaders and their teams to achieve their fullest potential.
• Demonstrated ability to develop a culture of superior customer service.
• Excellent verbal, written, and interpersonal communication skills.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations:

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
• Inspirational leader who will promote the Alaska values, act with a high sense of urgency, and have unquestionable integrity.
• Strong cross-divisional team leader who drives excellence, develops, mentors, and coaches others, and can create excitement around a compelling technology vision in a collaborative, team-oriented fashion.

Salary Range: $217,350 - $358,650 / year Total Target Compensation Range (incl. bonus & equity): $369,495 - $609,705 Salary Details:

The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note:  We don't typically hire at the top of the range. 

Total Rewards:

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Unlimited confirmed travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and the airline being booked) 
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Equity grants
• Generous holiday and paid time off
• Lounge membership

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information:

Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

 

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

 

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

 

To implement this policy, we will: 

 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

 

(2) Ensure that employment decisions are based only on valid job requirements; and 

 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. 

 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. 

FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Executive Location: Seattle - Hub Featured Job: 0 A:: Y - T1 L:: #LI-B

Job Tags

Full time, For contractors, Local area,

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