Job Description
Job title: Restaurant Server
Reports to: Food and Beverage Manager
Job purpose
Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.
Responsibilities
- Politely greet guests as they enter the restaurant.
- In the absence of a Host/Hostess, introduce yourself to the guest and show the guest to their table.
- Maintain a up-to-date knowledge of the menu items and daily specials.
- Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation.
- Be aware of allergy information on menu items.
- Answer inquiries about food and beverage items.
- Be able to effectively upsell food items, especially beverages with dinner.
- Inform guests of special items not listed on the menu.
- Be able to take food and beverage orders with complete accuracy including any special requests.
- When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements.
- Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction.
- Monitor guests needs and promptly handle requests.
- Handle all guest complaints in a timely and professional manner.
- All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion.
- Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc.
- Prepare and provide guests with accurate guest check at the end of the meal.
- Process all payment methods in a timely and professional manner.
- Re-set table for new guests.
- Maintain and clean and organized service area.
- Preform all side work checklists as directed by Management.
- Comply with safety, health and hygiene policies and procedures.
- Comply with all brand standard procedures.
Guest Relations
- Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
- Is readily available and approachable to all guests.
- Interact with guests on a frequent basis to obtain feedback about their experience.
- Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
- Is visible in the restaurant area at all times during business hours.
Team Interaction
- Encourage and build mutual respect and cooperation among team members.
- Communicate effectively with all property team members.
- Respond in a timely manner to all members of the Management Team.
- Is professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
- Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
- Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications
- High School diploma or equivalent.
- Must have at least 1 year prior food and beverage service experience.
- Must meet state age requirements to serve alcohol.
- Knowledge of food health codes.
- Knowledge of beer, wine, liquor and common beverages.
- Basic knowledge of food preparation.
- Ability to lift up to 30 pounds.
- Ability to stand for long periods of time.
- Able to professionally handle guest complaints.
- Able to work effectively and efficiently with all departments.
- Willing to work flexible hours to include weekends, holidays and late nights.
- Maintain a professional appearance at all times.
- Able to multitask and work in a fast paced environment.
- MUST have a passion for providing "excellent" customer service experience.
*And any other job function deemed appropriate by management* Courtyard by Marriott
Job Tags
Immediate start, Flexible hours, Night shift,